AERIM – Applied Experience & Reliability Integration Model
Version: current working release
Author: Christian Hänsel
Email: chris@chaensel.de

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1. What this package is

This ZIP archive contains the complete AERIM framework and supporting materials.

AERIM is a conceptual and analytical framework for understanding, assessing, and structuring customer experience and operational reliability in complex, multi-stakeholder service systems (e.g. transport, travel, infrastructure).

It is not a product, software, or consultancy offering.
It is intended as a thinking tool and structural reference.

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2. Contents

/Cycle Documents/
Conceptual documents describing the AERIM cycle and its phases.

/Implementation/
Illustrative implementation-oriented materials and structural guidance.
These are examples, not prescriptions.

AERIM-Framework.pdf
Core framework description and logic.

AERIM-Self-Service-Implementation-Handbook.pdf
Guidance for independent exploration and internal application.

AERIM-Templates.pdf
Reusable templates for analysis, workshops, or internal documentation.

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3. How to use AERIM

AERIM is designed to be:
- read selectively, not linearly
- adapted to local contexts
- used as a discussion and alignment tool

There is no “correct” implementation.
The value lies in structured reflection, not compliance.

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4. Intended use

AERIM is suitable for:
- internal analysis and learning
- strategy and operations discussions
- training and educational contexts
- research and conceptual work

It is not intended as:
- a certification system
- a KPI mandate
- a replacement for operational expertise

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5. Commercial use & licensing

This material is provided free of charge.
Commercial redistribution, resale, or representation as a proprietary product is not permitted without explicit permission.
Use of AERIM as part of paid consulting, advisory, or training engagements is permitted, provided the framework itself is not sold, licensed, or rebranded as a proprietary product.
Use in internal, educational, or research contexts is encouraged.

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6. Disclaimer

AERIM is a conceptual framework.
It does not guarantee operational outcomes and does not replace professional judgment, regulatory requirements, or domain-specific expertise.

All use is at the user’s own discretion.

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7. Contact / Attribution

Framework developed by:
Christian Hänsel
chris@chaensel.de

Attribution is appreciated where appropriate.

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